Refund & Subscription Policy

This policy applies to garage subscription plans only. Customers never pay UAE Garage Finder, so no customer refunds arise — repair payments are made directly to garages and are governed by the garage’s own terms.

1. Free trial

New garages receive a 14-day free trial of the Professional plan. No payment details are required. At the end of the trial, the account moves to the Free Listing automatically unless a paid plan is chosen — nothing is charged without explicit confirmation.

2. Monthly plans

• Billed in advance. Cancel anytime from the dashboard or by written request.
• Cancellation stops future billing; the plan stays active until the end of the paid period.
• Monthly fees are non-refundable once the billing period has started, except in cases of verified platform failure (see §4).

3. Yearly plans

• Billed in advance with a discount equivalent to 2 free months.
• Within the first 30 days: refundable pro-rata (unused months), minus any payment processing fees.
• After 30 days: non-refundable, but the plan may be transferred to another branch or paused once for up to 60 days per subscription year.

4. Service failure refunds

If a verified platform outage or billing error materially affects your subscription, we will remedy with service credit or refund at our discretion within 14 days of your report.

5. Renewals & payment methods

Plans renew automatically where a payment method supports it (payment link / card / gateway). Bank-transfer accounts receive a renewal invoice 7 days before expiry. Expired subscriptions revert to the Free Listing — your profile and reviews are preserved.

6. How to request a refund

Email billing support via the Contact page with your garage name and invoice number. Refund requests are processed within 14 business days to the original payment method.